Peningo Systems, Inc.
Resume of Candidate: PEN113
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HP Openview Consultant
SUMMARY:
Certifications, including ITIL Foundation v3, HP Master SAN Architect, and numerous HP Accredited System Engineers
certifications for the HP OpenView product suite, and extensive consulting experience to deliver enterprise monitoring
guidance, assessments, and hands-on HP OpenView product installation, integration, customization, and troubleshooting to
numerous corporate clients.
(4/07 – Present)
OpenView Consultant
As part of the Enterprise Monitoring Framework - Production Systems Monitoring group, integrated HP OpenView Reporter 3.7
with HP OpenView Operations for Unix 8.25, HP OpenView Performance Manager 6.0, HP OpenView Performance Agents, and HP
OpenView Operations for Unix Intelligent Agents. Performed in-depth troubleshooting and resolved problems regarding the
reporting of Coda and SCOPE/UX performance data from dozens of IBM AIX, HP-UX, and Solaris production systems in HP
OpenView Reporter and HP OpenView Performance Manager. Installed HP OpenView Operations for Unix 8.25, HP OpenView
Network Node Manger 7.51, OS SPIs, and all patches on a production monitoring system for a new data center.
Created custom NNM Advanced Edition Extended Topology Filters and Container Views for Network, Security, Environmental
Devices, and AIX, Solaris, HP-UX, and Windows servers, to serve as the central monitoring display to be use by NOC personnel in
a new Data Center. Instructed NOC personnel on the use of Network Node Manger. As a Subject Matter Expert, provided HP
OpenView product input on a systems architecture team that is migrating HP OpenView monitoring to the BMC product suite.
Served as the highest level of support for HP Operations Manager Unix and HP Network Node Manager issues for production
monitoring system. Participated in Root Cause Analysis and Problem assessments pertaining to OpenView products.
(1/10– 3/10; 5/10 to Present)
Technology Consultant
For the Architect of the Information Technology Division, installed, integrated, and customized HP Network Node Manager i 8.13,
HP Operations Manager Windows 8.16, HP Performance Insight 5.4, six HP Performance Insight Report Packs, HP Performance
Manager, and HP Reporter. The HP Business Technology Optimization software installed in this engagement monitored network
devices and servers.
In a follow-up engagement, upgrading NNMi to 9.0, migrating OpenView Internet Services Probes to SiteScope, integrating
SiteScope with Operations Manager Windows and OpenView Performance Insight, customizing SiteScope to provide details for
the AOC IT’s Morning Report, tuning OMW, NNMi, and OVPI, installing 200 additional OVO agents, installing OMW Smart Plug-Ins
for SQL server on ten SQL servers, installing the Exchange SPI on six Exchange servers, and performing knowledge transfer.
(12/09 – 1/10)
OpenView Consultant
Installed iSPI Performance 8.11 in production and development environments, integrated iSPI Performance 8.11 with NNM 8.13,
and resolved various problems with HP Performance Insight 5.4 NNMi Incident_Availability Report Pack. Generated step-by-step
installation, best practices, and troubleshooting documentation for iSPI Performance.
(11/08 –6/09)
OpenView Consultant
As part of an Operations Manager Unix Console Redundancy Project, installed HP Operations Manager Unix 8.32, NNM 7.53, Smart
Plug-In for Databases, and all current OMU patches and agents as a backup, failover server on an Operations Manager Unix
monitoring system deployed on an HP Superdome and monitoring 3,800 network devices and computers. Downloaded NNM and
OMU configuration data and six months of messages from the production OMU server for upload to the backup OMU server.
Created a lab HP BTO software environment consisting of two instances of Operations Manager Unix – Itanium, HP OpenView
Internet Services, HP OpenView Performance Manager, and HP SiteScope. Prepared a Risk Assessment and Mitigation Factor
analysis, delineating potential impacts and risk mitigation measures for transferring monitoring from the Superdome production
OMU server to the backup OMU server. Installed Operations Manager Unix agents on dozens of Unix and Windows servers.
(8/08-11/08)
OpenView Consultant
As part of an HP PSO team at Nielsen Media Research, installed, configured, and integrated in a Solaris 10 Global Zone Operations
Manager for Unix 8.32, Network Node Manager 7.53, HP Performance Manager 6.01, HP Operations Agents 4.7 for Solaris, Linux,
AIX, and Windows servers, Operations Manager Unix Agents 8.51 for Solaris, Linux, AIX, and Windows servers, OMU-SiteScope
Adapter, and OMU-BAC Adapters in both QA and Production environments. Prepared detailed, step-by-step OMU Agent
deployment instructions and other project documentation. Provided knowledge transfer to Nielsen Enterprise Monitoring
personnel on all installed HP Software products.
(12/07- 3/08)
OpenView Consultant
Installed, patched, and integrated NNM 7.51, HP NNM SPI for LAN/WAN Edge, HP NNM SPI for Advanced Routing, HP NNM SPI for
SNMPv3, HP Performance Insight 5.2, HP PI Report Pack for Infrastructure Usage (Device Resources, Interface Reporting, RMON1,
and Cisco VLAN), HP PI Report Pack for Traffic Performance (RMON2 Traffic Profile and NetFlow Interface), and HP PI Report Pack
for NNM Software into Stewart Title’s Enterprise Monitoring System.
Configured NNM and OVPI to monitor all 1200+ Stewart Title network devices, located in 46 U.S. states and several international
sites. Configured NNM Advanced Edition Extended Topology Views, including extensive Container Views with background
images and custom Extended Topology ilters. Prepared an integrated map view of Stewart Title’s Enterprise Network to server as
the core display for Stewart Title’s Enterprise Monitoring Center’s monitoring system.
(12/06-4/07)
OpenView Consultant
As part of a large HP Consulting & Integration project team, installed HP OpenView Operations for Unix 8.23 in a “production like”
lab environment. Prepared documentation for the installation of HP OpenView Operations for Unix 8.23. Installed HP OpenView
Operations for Unix Intelligent Agents on Linux, HP-UX 11.23, and Windows servers. Installed OpenView Performance Agent 4.6
on Windows, HP-UX 11.23, ESX Server, and VM Machine servers. Integrated OpenView Performance Agents 4.6 with HP OpenView
Reporter 3.7 and HP OpenView Performance Manager 6.0. Installed and prepared installation documentation for HP OpenView
Operations for Windows 7.5.
(12/06-3/07)
OpenView Consultant
In a global deployment of HP OpenView, brought HP OpenView Operations for Windows 7.5 and HP OpenView Performance
Manager 6.0 to a functional and current state. Integrated HP OpenView Internet Services 6.1, HP OpenView Operations for
Windows 7.5, and HP Network Node Manager 7.51. Created a prototype service mapping hierarchy in HP OpenView Operations for
Windows 7.5 for WAN/LAN services. Prepared documentation for installing OpenView Operations for Windows Intelligent Agents
on Windows, Solaris, and Linux servers. Prepared and deployed policies for email notification of Critical Alerts and other
message conditions. Updated managed nodes, SNMP settings, and other configurable parameters in HP OpenView Network Node
Manager 7.51 for several hundred network devices and servers. Performed troubleshooting of various HP Network Node
Manager 7.51 and HP OpenView Operations for Windows 7.5 issues.
(7/06-12/06)
OpenView Consultant
Installed and integrated HP OpenView Operations for Unix 8.23, OpenView Operations for Unix SPIs, OpenView Performance
Insight 5.1 with various Report Packs, OpenView Performance Manager 6.0, OpenView Internet Services 6.1, OpenView Service
Information Portal 3.2, OpenView Reporter 3.7, OpenView Performance Agent 4.5, and OVO HTTPS 8.1 Agents on HP-UX, Solaris,
Linux, and Windows 2003 servers in a Pilot Deployment monitoring NXP’s North American IT Infrastructure. Installed components
of OpenView Operations for Unix 8.1, on-site, in three NXP European regional headquarters, including Hamburg, Germany;
Nijmegen, Netherlands; and Caen, France. Participated in a one-week OVO Improvement Project Workshop in Manila, Philippines.
Prepared detailed documentation on various facets of the NXP North American Pilot.
(07/06 – 09/06)
OpenView Architect
Prepared an “As Is” assessment, with recommendations for improvement, of Rambus’ Enterprise System Monitoring environment,
including: OpenView Operations for Windows 7.5, OpenView Network Node Manager 7.5, OpenView Performance Insight 5.1,
OpenView Performance Manager 5.0, OpenView Performance Agent 4.5, and OpenView Reporter 3.6. Initiated work on
recommended enhancements to the OpenView Monitoring environment.
(12/05-06/06)
OpenView Engineer
Installed, integrated, and customized HP OpenView Network Node Manager 7.5 Advanced Edition and CiscoWorks to monitor a
production environment at the largest General Motors manufacturing plant in North America, in Lansing Delta Township,
Michigan. Installed Network Node Manger 7.5 Advanced Edition in a plant-floor production environment to monitor hundreds of
SUV-manufacturing robots and associated network devices as a proof-of-concept. Installed, integrated, and customized
OpenView Performance Insight 5.1, OpenView Performance Insight Report Packs, OpenView Internet Services 6.1, OpenView
Service Desk 4.5, OpenView Operations for Windows 7.5, OpenView Operations for Windows Smart Plug-Ins (SPIs), OpenView
Service Information Portal 3.2, OpenView Reporter 3.7, OpenView Performance Agent 4.5, Openview Performance Manager 5.0,
and OpenView Business Process Insight 3.0 to monitor the Servers, Network Devices, Plant Services, Plant Security, Plant
Facilities, and Applications comprising the plant infrastructure and plant floor manufacturing devices at GM’s Lansing Delta
Township manufacturing plant.
(12/05-3/06)
HP OpenView Specialist
Identified gaps in monitoring Network Operations, Network Provisioning & Activation, Call Center (WISE), Billing (Keenan),
Remedy, TIBCO applications and prepared logfile templates and process monitoring policies using OpenView Operations for Unix
to monitor the applications.
(11/05-12/05)
OpenView Consultant
Representing Hewlett-Packard Services Consulting & Integration at USBank, installed OpenView Operations for Unix 8.1 and
Oracle 10 on a HP-UX 11.23 management server in a pilot demonstration environment.
(10/05- 12/05)
OpenView Consultant
In a production Hewlett-Packard OpenView monitoring environment, including Openview Operations (HP-UX) 8.1, multiple
OpenView Operations SMART Plug-Ins (SPIs), OpenView Performance Manager, OpenView Performance Agent, OpenView Network
Node Manager Advanced Edition, Service Navigator, and OpenView Reporter, migrated Service Navigator service maps from OVO
7.1 to OVO 8.1 servers, determined the cause of – and resolved – the failure of Service Navigator Clients from accessing Service
Navigator service maps, resolved problems in displaying production data in OpenView Performance Manager and OpenView
Reporter, and integrated the graphing components of multiple OpenView Operations SMART Plug-In modules into OpenView
Reporter. Served as the focal point for migrating Harvard Pilgrim Healthcare’s production monitoring environment from OVO 7.1
to OVO 8.1 and implementing the full functionality of OpenView Performance Manager, OpenView Performance Agent, and
OpenView Reporter to monitor production HP-UX, Linux, and Microsoft Windows servers.
(10/05)
Sr. OpenView Engineer
Resolved several technical issues in a deployment of OpenView Performance Insight, including specification of custom collection
period for performance graphs. Performed a surveillance of servers as a component of finalizing an OpenView Performance
Insight deployment. Provided OpenView technical content and an OpenView Service Information Portal (OVSIP) demonstration for
a planned deployment of Service Information Portal, including an integration of OpenView Network Node Manager, OpenView
Operations for Windows, OpenView Performance Insight, and OpenView Service Desk, specification of OVSIP user accounts, and
elaboration of OVSIP custom views.
(7/05 – 9/05)
OpenView Operations Administrator
Implemented all phases of OpenView Operations for UNIX r. 8.1’s OS/400 Management Module, including conducting an OV OS/400
Workshop, installing and configuring the OS/400 Module on the OVO management server, and deploying the AS/400 agent to
provide a Time Warner Cable IBM AS/400 production system with performance (OpenView Performance Manager) and QSYSOPR
message monitoring. In a production Time Warner Cable OpenView Operations for UNIX rev 8.1 monitoring environment,
deployed agents, created/tuned policies, applied message filters, and configured Database (Oracle/MS SQL), Operating System,
WebLogic/Apache OpenView SMART Plug-Ins. Created OpenView Service Navigator service maps for Time Warner Cable
operations servers. Configured OpenView Reporter and OpenView Performance Manager to display performance graphs and
data from TWC production servers. Delivered OpenView OV OS/400 training to the Time Warner Cable AS/400 team.
(5/05-7/05)
OpenView Developer
Created, configured, and deployed monitoring templates for network elements, operating system and hosted application
variables in OpenView Operations for Unix (OVOU) in support of a new Sprint Call Center deployment. Formulated solutions in
OVOU for resolving specific monitoring problems in support of a multi-product OpenView implementation at Sprint. Resolved
OpenView Performance Manager monitoring issues involving IBM AIX servers.
(2005)
Sr. Technical Consultant – OpenView
For Hewlett-Packard Services Consulting and Integration in the Client/Server Department at Baptist Healthcare Systems, Inc,
installed and preformed the initial configuration and integration of OpenView Network Node Manager Advanced Edition and
OpenView Operations for Windows (OVOW). Prepared NNM Advanced Edition and OVOW Analysis and Planning Workshop
documents and conducted Planning and Analysis Workshops with Baptist Healthcare Client/Server Department representatives.
Performed an initial integration of NNM Advanced Edition and OpenView Operations for Windows.
(2005)
OpenView Developer
As part of a multi-vendor development team for a new Starz product, formulated a detailed OpenView monitoring plan as part of
the new product roll-out, incorporating OpenView Operations for Windows, OpenView Service Information Portal, OpenView
Network Node Manager Advanced Edition, OpenView Performance Manager, OpenView Transaction Analyzer, and OpenView
Reporter. Prepared an integrated, early working prototype of the OpenView monitoring environment, a data input requirement
template for key vendors’ data streams, and a proposal for integrating the OpenView monitoring environment for the new product
into Starz’ existing Service Desk, OpenView Operations for Windows, and OpenView Network Node Manager environments.
(2005)
Sr. Technical Consultant – OpenView
As the sole, hands-on OpenView delivery consultant for HP Consulting & Integration’s seven-week Proof-of-Concept
demonstration for Cinergy, Inc., prepared a working, proof-of-concept demonstration, integrating multiple OpenView products,
including OpenView Operations for Windows, Internet Services, Performance Manager, Reporter, Transaction Analyzer into
Service Information Portal views for six of Cinergy’s mission critical applications. Specific areas incorporated in the
demonstration included: developing Internet Services probes, identifying and proposing resolutions to system monitoring
deficiencies, developing and delivering knowledge transfer for extension of the Proof-of-Concept to other significant business
applications, configuring Service Maps to reflect outages and error conditions, tuning OVOW message policies to reduce
unnecessary message, and integrating the output from multiple Open/View applications into unique Service Information Portal
Views for five user classes. The five Service Views included Help Desk, Service Operations Center, Operations Support and
Monitoring, IT Management, and the Chief Technology Officer.
(2005)
Solutions Architect – OpenView
For the Consulting and Integration Division, contributed to a team effort on the early phases of an OpenView product Proof-of-
Concept for General Motors. Specific contributions included providing input for a needs analysis template for multiple OpenView
products, including: OpenView Operations for Windows, Network Node Manager, OpenView Performance Insight Manager,
Performance Manager, Internet Services, Service Information Portal, and Service Desk. Created a test OpenView environment
integrating Network Node Manager, Internet Services, and Performance Manager into Service Information Portal.
(2004)
OpenView Consultant
For the Enterprise Framework Management Department, provided hands-on OpenView Operations for Windows (OVOW)
troubleshooting and production monitoring system enhancements for one of the largest commercial deployments of OVOW in the
world. Diagnosed the causes and resolved problems associated with the reporting component of OVOW in the primary
production server monitoring environment. Performed a detailed assessment of OpenView Performance Insight Manager in
comparison with OpenView Reporter. Migrated OVOW’s reporting function from Reporter Lite on three OVOW production servers
to a single OpenView Reporter instance. Created custom policies and rules in OVOW for capturing SNMP alarms and traps
generated by a Network Appliance NAS disk array and an enterprise-class Polycom videoconferencing device. Identified the root
cause of a problem associated with a message transfer problem involving a virtual node in a Microsoft Windows-
MC/Serviceguard (HP-UX 11i) cluster environment. Resolved major problems in OpenView Reporter’s discovery of 1300+ servers
in a very large, global network. Prepared detailed problem resolution procedures for OVOW and Reporter implementations.
Migrated internal computer security reports from Microsoft MOM to OpenView Operations for Windows using SQL coding and
Crystal Reports. Integrated SNMP traps from an IBM AS/400 into OVOW using custom policies and Comtek MIBS. (April 2004 – Dec
2004).
(2004)
OpenView Expert Consultant
For the Global IT Operations and Architecture Team, completed an initial installation, configuration, and functional demonstration
of a new global implementation of an HP OpenView Internet Services and OpenView Transaction Analyzer monitoring system for
Halliburton’s infrastructure servers. Selected to be the lead contributor in a global implementation of HP OpenView Network
Node Manager in the areas of security configuration, report generation procedures, collector-manager architecture deployment,
and backup/restore procedures. Delivered training on HP OpenView Operations for Windows to a member of Halliburton
Production and Quality Control Team. Completed an initial integration of HP OpenView Internet Services and OpenView
Transaction Analyzer with HP OpenView Service Information Portal, OpenView Reporter, OpenView Performance Manager,
OpenView Network Node Manager, and OpenView Operations for Windows (OVOW).
(2003-2004)
OpenView Consultant
For the Americas-Enterprise Services Integration Department of HP’s Managed Services Design and Delivery Division, prepared a
multi-product HP OpenView solution architecture for a Notification Portal, integrating output from HP OpenView Operations for
Unix (OVOU), OpenView Reporter, OpenView Internet Services, and OpenView Web Transaction Observer for an initiative to
enhance the transaction monitoring of HP’s internal procurement system, Smart Buy. Created the solution design for several
components of the HP OpenView Web Transaction Observer implementation for the End-to-End system monitoring of the @hp
Employee Portal project. Served as co-Project Lead for MSDD-Americas ESI on the @hp Portal End-to-End Monitoring Project and
primary solution architect for the OpenView monitoring components HP’s Utility Data Center Pilot in Palo Alto, California and a
component of an internal HP .NET Integration and Deployment project launch. Prepared drafts of an opportunity assessment for
MSDD-Americas-EDI to pursue Vertical Monitoring opportunities for various strategic applications, extending the system
monitoring, Storage Area Networks, and web applications to strategic application targets (July 2003 to January 2004).
(2003)
OpenView Consultant
Performed an independent, in-depth assessment of the deployment, use, and functional enhancement potential of three HP
OpenView products, including OpenView Operations for Windows (OVOW), OpenView Reporter, and OpenView Internet Services
for the Enterprise Systems Management Department of Anthem, Inc. Formulated detailed recommendations, including Best
Practice extensions and CA Unicenter integration with the HP OpenView environment.
(1990-2003)
Delivered HP OpenView Operations for Unix, HP OpenView Operations for Windows (OVOW), HP OpenView Internet Services, HP
OpenView Performance Insight Manager, HP OpenView Service Information Portal, HP OpenView Reporter, HP OpenView HP
OpenView Network Node Manager, HP OpenView Customer Views, HP OpenView OmniBack II, HP OpenView MeasureWare, HP-UX
System Administration, CoCreate WorkManager, Oracle database, C language programming, and HP RTAP (SCADA) consulting for a
variety of corporate clients, including:
• Over a 2-year period, integrated eleven core HP OpenView products into a unique software product for the Oil and Gas
exploration industry, jointly marketed with Hewlett-Packard as the ‘HP/Brock Oil and Gas Exploration and Production Solution’.
• For Clear Channel Communications, San Antonio, Texas, as a subcontractor to Qwest, delivered HP OpenView system architecture
consulting and hands-on implementation and integration for a wide range of HP OpenView products, including: OpenView Operations for
Windows, Network Node Manager, Customer Views, VantagePoint Internet Services, OpenView Reporter, ServiceDesk, and Service
Information Portal, during July 2001 to October
2001.
• For a telecommunications company, prepared a comprehensive, integrated proof-of-concept demonstration of HP OpenView
VantagePoint for Windows, VantagePoint Reporter, VantagePoint SMART Plug-In for Microsoft SQL Server, Network Node
Manager, VantagePoint Performance Monitor, and HP OpenView MeasureWare Agent, during March 2000 to July
2000.
• For Hewlett-Packard’s large format plotter division in Barcelona, Spain and Agilent Technologies’ network monitoring product manufacturing facility in Rohnert Park, California, performed Allbase to Oracle conversion and CoCreate WorkManager PDM software installation of test and production databases and Oracle database installation and tuning (Agilent, Rohnert Park, CA), during June to October
2000.
• Installed and provided product instruction for HP OpenView’s Network Node Manager Enterprise Edition product on a Sun Solaris server for Vectris
Communications, a telecom service provider, in Austin, Texas, during August
2000.
• Performed an Oracle 8i installation and performance tuning on a Sun Enterprise Server for Latin eVentures in the Exodus hosting facility in Los Angeles,
California, during April
2000.
• For Hewlett-Packard’s Technical Computing Division in Fort Collins, Colorado, installed and generated documentation for HP OpenView IT/Operations (now OVOU) and Network Node Manager on a small, strategic product development team for HP’s eUtilica product, during
April and May
2000.
• For Fearnely Offshore, a Norwegian-based shipping and offshore oil and gas service company, installed an Oracle Database in
Houston, Texas, during January
2000.
• For Enron Corporation delivered HP OpenView OmniBack II consulting on an Engineering Graphics production system,
during November
1999.
• For Shell/Equistar, delivered HP OpenView OmniBack II consulting at their production plant in Orange, Texas, during October
1999.
• For Haltermann, Ltd., a specialty chemical manufacturer located on the Houston Ship Channel, provided HP-UX system
administration consulting, during September
1999.
• For Duke Energy in Houston, Texas, delivered HP OpenView Network Node Manager and HP MeasureWare consulting on
their integrated pipeline management system, intermittently during July 1998 to November
1999.
• For Union Carbide Corporation (now merged with Dow Chemical Co.), performed HP OpenView IT/Operations (OVOU) consulting as part of 7-person HP
Consulting team, during November and December
1999.
• For Kelley Oil and Gas Corporation, provided full-time HP Unix system administration and Geographic Information System consulting on 2-D and 3-D
oil and gas exploration, during mid-1995 to mid-
1998.
• For American Gold, in Houston, Texas, prepared subsurface geological modeling, 3-D geological mapping, and reserved calculations for a placer
gold deposit, located near Salmon, Idaho, during March
1994.
• For Meridian Minerals Company, in Englewood, Colorado, provided 3-D geological and reserve estimation consulting and
mapping, during December
1993.
• For Fisher Controls, in Marshalltown , Iowa, delivered HP RTAP consulting for an interstate pipeline project, during
October and November
1993.
• For Shell Oil Company, delivered full-time HP SCADA system consulting, using HP’s RTAP SCADA system software program
and custom Fortran and C-language interfaces for a Shell Oil Company offshore Tension Leg Drilling Platform project (1990-1992)
and various Mideast oil and gas production field projects, during April 1994 to December 1994.
CERTIFICATIONS
Current certifications include the following: ITIL Foundataion v3, Master ASE – HP SAN Architect – Data Availability, Master ASE –
HP StorageWorks [2008], ASE – HP Operations Center Software v8 for Unix, ASE – HP Network Management Center Software v7,
ASE – HP Operations Center Software v7 for Windows, ASE – HP StorageWorks [2005], AIS – HP Network Management Center
Software v7, AIS – HP StorageWorks [2008], AIS – HP Network Management Center Software v7, AIS – HP Operations Center
Software v8 for UNIX, ASC – Specialty in HP StorageWorks XP Solutions, AIS – HP Network Management Center Software v7, AIS –
HP Performance Insight Software v5.x, CSA – HP-UX v11, and AIS – HP Infrastructure Monitoring Using HP SiteScope v9.
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Consulting need for a Tivoli Resource, please
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Consulting need for a Tivoli Resource, please
email us at sales@peningo.com . If you wish to
speak with someone from Peningo Systems,
please click here to contact Peningo.