Peningo Systems, Inc.

Resume of Candidate: PEN-96

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BMC Appsight Consultant
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(AppSight Problem Resolution System – Certified Consultant)

Summary

Analytical, multifaceted technology professional with 20 years of in-depth experience developing applications for top-tier U.S. IT organizations and
technology corporations. Well-suited with strong evaluation, planning skills, and change management skills, as well as expert management of process,
projects, and corporate application development activities. Proactive, customer-focused advisor with thorough knowledge of all areas of resource
allocation, demonstrated attention to client and corporate goals, and a history of pursuing and achieving innovative solutions and maximizing
organizational potential.  Has three years experience with AppSight while on assignment as a Principal Consultant with Identify Software - BMC
Professional Services. AppSight experiences includes:

  • Manage project plan and execution of integration and implementation of AppSight Application Problem Resolution System into client pre-
    production and production workflow processes and IT Systems.
  • Change Management: Recommend Business Process Re-Engineering (BPR) to support successful implementation of customer’s Application
    Problem Resolution System.
  • Systems Integration and Deployment:  Plan the integration of AppSight into client infrastructure. Work hands-on with client during deployment as
    needed. Develop for client, software applications and script/batch files as connectors at integration points and to manage remote deployment of
    AppSight components at third party customer locations.
  • Documentation: Document the Integration strategy and business process flow and procedure (BPP) for each client.
  • Training: Train Client resources on the implementation, integration, and use of AppSight. One-on-one and group presentations and coaching.
  • Sales: Support sales as an AppSight subject matter expert (SME); Identify Additional Sales Opportunities; Promote the sale of additional products
    and professional service days as needed to enhance customer AppSight deployment outcome.
  • Communication: Interact with client at all levels: C-level to System Administrator; Excellent written and verbal communication skills.
  • Industries: ISV, Insurance, Finance, Gaming, Utilities, Communications, and High Tech


SKILLS SUMMARY

Skill Name                                                                                            Skill Level                                                Last Used/Experience

AppSight Problem Resolution System – certified consultant         Expert                                                  Currently used/3 years
Project Management                                                                            Expert                                                  Currently used/10+ years
Web Design                                                                                           Expert                                                  Currently used/10+ years
Web Development                                                                                Expert                                                  Currently used/10+ years
eCommerce                                                                                           Expert                                                  Currently used/10+ years
People Management                                                                            Expert                                                  Currently used/7 years
Change Management                                                                           Expert                                                  Currently used/10+ years
Process Improvement                                                                          Expert                                                  Currently used/10+ years
Data Migration                                                                                       Expert                                                  Currently used/10+ years
Six Sigma Awareness Training                                                            Beginner                                              3 years ago /1 years
CMMI Levels 1-5                                                                                   Expert                                                   Currently used/10+ years
Unix                                                                                                        Expert                                                   Currently used /10+ years
Windows                                                                                                Expert                                                   Currently used/10+ years
Oracle                                                                                                     Intermediate                                        Currently used /10+ years
C                                                                                                              Expert                                                   Currently used/10+ years
C++                                                                                                          Expert                                                   1 year ago /6 years
Java, Perl                                                                                                Intermediate                                        1 year ago/9 years
Basic                                                                                                        Expert                                                  Currently used/10+ years
Assembler                                                                                               Intermediate                                        5 years ago/10+ years
SQL                                                                                                           Expert                                                  Currently used /10+ years
Visual Studio .NET, VS.NET                                                                    Senior                                                  Currently used/4 years
VB.NET, Visual Basic.NET                                                                       Senior                                                  Currently used/4 years
C#.NET, C Sharp.NET                                                                               Senior                                                  Currently used/4 years
ASP.NET                                                                                                    
                                                                                                            Senior                                                  Currently used/4 years
Visio                                                                                                           Expert                                                  Currently used/10+ years
MS Project                                                                                                 Expert                                                  Currently used/10+ years
MS Word, MS PowerPoint                                                                        Expert                                                  Currently used/10+ years
MS Excel                                                                                                     Intermediate                                      Currently used/10+ years


Areas of expertise:

Organizational Change   Application Development   Change Management     Program / Project Management
eCommerce / eMarketing Strategy & Management




PROFESSIONAL EXPERIENCE

BMC SOFTWARE        August 2005 to Present

Principal Consultant, Professional Services – Identify Software
•        Project Management: PMI certified; Manage project plan and execution of integration and implementation of AppSight Application Problem
Resolution System into client pre-production and production workflow processes and IT Systems.
•        Change Management: Recommend Business Process Re-Engineering (BPR) to support successful implementation of customer’s Application
Problem Resolution System.
•        Systems Integration and Deployment:  Plan the integration of AppSight into client infrastructure. Work hands-on with client during deployment as
needed. Develop for client, software applications and script/batch files as connectors at integration points and to manage remote deployment of
AppSight components at third party customer locations.
•        Documentation: Document the Integration strategy and business process flow and procedure (BPP) for each client.
•        Training: Train Client resources on the implementation, integration, and use of AppSight. One-on-one and group presentations and coaching.
•        Sales: Support sales as an AppSight subject matter expert (SME); Identify Additional Sales Opportunities; Promote the sale of additional products
and professional service days as needed to enhance customer AppSight deployment outcome.
•        Communication: Interact with client at all levels: C-level to System Administrator; Excellent written and verbal communication skills.
•        Industries: ISV, Insurance, Finance, Gaming, Utilities, Communications, and High Tech



 May to July 2005
Senior Developer
•        Developed ASP.NET application for Quarterly Report management. Users may create, submit, review, modify, and print their Quarterly Reports.
Administrators can review all reports and modify system defaults.
•        Project environment: .NET, ASP, C#, VB, HTML, XML, SQL Server, MS Server 2000.

 2002 to 2005
Senior Manager of Technology
•        Managed staff, led day-to-day operations, and directed company policy and strategy.
•        Directed software development, projects, P&L, marketing campaigns, developed business strategy, created operational procedures, and
addressed customer relations issues.
•        Defined requirements for development of Customer Management System using intranet and .NET, designed DB schema, optimized user interface
(web page redesign).
•        Project environment: .NET, ASP, C#, VB, HTML, XML/XSLT, SQL Server, Oracle 9i, MS Server 2000.


 2000 to 2002
Senior Manager, E-Business and Technology – Lotus Software Education
•        Managed staff of 11. Matrix managed international project teams of 30+. Lead software and web development, change management, process
management, database consolidation, and data migration efforts.
•        Reengineered Engagement Management System in 6 months. Scaled system scope from one U.S. business unit to support all business groups
worldwide (Americas, EMEA, and APAC). Added interoperability with geography specific backend systems and country specific localizations. Deployed
to 2000+ seats.
•        Propelled 60% increase in customer satisfaction by improving IT department’s reliability and on-time performance.
•        $300,000 savings projected through 58% consolidation of databases; reduced hosting costs 25%.
•        Streamlined technology functions, increasing IT projects completed 73% in 1st year while complexity increased.
•        Cut average project turnaround time 73% for small (< 1 week) project requests and 58% for large projects.
•        Managed e-commerce Website targeted for $600,000 revenue and 86% yearly growth.
•        Project environment: C++, Java, HTML, Lotus Notes, and IBM Servers running Microsoft Server 2000.

 2000
Vice President of Technology – ExpertCentral.com
•        Directed technical staff, Web development for site with 25,000 registered users, hardware, software, hosting and networking. Managed
integration of company acquisitions. Stabilized systems to improve efficiency and reliability. Involved in creative design.
•        Increased site navigation efficiency, improved client satisfaction 80% and reduced customer support costs 53%.
•        Project environment: C++, Java, Perl, HTML, Oracle 9i, and Apache, running on Sun servers with Solaris, San (5Tb), and Big Iron load balancers.
Director of Development – Rivalworks
•        Defined project goals/objectives and participated in creative design process for online computer game business.
•        Managed development staff.
•        Reduced system downtime 99% (from 48 hours every 2 weeks to 1 hour every 6 weeks) for Internet Company.
•        Project environment: Perl, HTML, MySQL, Apache, with web and game servers running on BSD Unix.


 1989 to 2000
Project Manager – Healthcare Solutions Group Electronic Marketing/Information Technology (1998-2000)
•        Managed $3.5 million budget, project staff of 7, vendors and vendor selection, internet presence, and intranet site with 3,000+ users. Set
strategic direction for Web development, tools, hardware, software, hosting and maintenance.
•        Played key role in developing Hewlett-Packard’s 1st worldwide comprehensive Web design standards.
•        Saved $500,000 annually while improving customer satisfaction by establishing Website.
•        Achieved 25% gain in customer retention as result of improved system reliability and Website availability.
•        Redesigned Website, garnering recognition in industry journals for significant improvements.
•        Represented HP at FDA’s roundtable discussions on Website best practices; many HP suggestions adopted by FDA.
•        Project environment: C++, Java, Perl, HTML, Javascript, Oracle 8i/9i, Apache on HP-UX 11.x (Unix), with load balancing.
Webmaster - Healthcare Solutions Group Electronic Marketing/Information Technology (1997)
•        Interfaced between IT and marketing departments to redesign Website. Launched e-commerce capabilities.
•        Revamped site; gained recognition in industry journals for improvement in navigation efficiency.
•        Project environment: C++, Java, Perl, HTML, Javascript, Oracle 8i/9i, and Apache, running on HP-UX 11.x (Unix), and load balancing.
Lead Engineer/Senior Development Engineer - Patient Monitoring Division (1989-1996)
•        Developed 1st patient location capability in industry. Reduced system build cycle time from 24+ hours to <1 hour.
•        Developed interfaces for 3rd party systems and printer interface modules.
•        Instrumental in increasing employee retention as founding member of HP’s Diversity Network Group (DNG).
•        Project environment: C, Assembler, Visual Basic, HTML, Perl, Javascript, and Apache, running on HP-UX 10.x (Unix), C (real-time embedded
software) cross compiled to Motorola 68000 for patient monitors.

FORTEX CORPORATION        1988 to 1989
Consultant / Software Engineer
•        Direct and develop database applications in Passport and Oracle.
•        Train staff to port applications from Oracle Trigger Language to Passport.
•        Project environment: C, Oracle, Passport business application development on Vax minicomputer and IBM mainframe.

HUMAN PERFORMANCE TECHNOLOGIES INCORPORATED        1988
Software Engineer
•        Develop motion-gait analysis software and video enhancement software in C, Basic, and Assembler on IBM PCs.



EDUCATION AND CERTIFICATION

PMP Certification – PMI Project Management Professional
BS, Computer Science,

TRAINING AND DEVELOPMENT

Certified Consultant - AppSight - Application Problem Resolution System
IBM Management Training
HP Project Management
Oracle DBA Training
Microsoft Systems Programming Training
Lotus Notes Training
Windows & Unix System Administration
Programming: C#, .NET, ASP.NET, VB.NET, C, C++, Java, Perl, HTML, XML