Peningo Systems, Inc.
Resume of Candidate: PEN-68
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JDA Software Consultant
Apr 2004 – present JDA Software (formerly Manugistics, Inc.)
Senior Support Analyst – Customer Support Solutions
Manage and set client expectations while working effectively with support team members, engineers, and consultants in order to achieve client
Certified in Manugistics software components including; Common Security Administration, Networks Transport, Networks Monitor, Networks
Carrier, Networks Freight Pay, Networks Delivery Management, Networks Collaborate and Networks Market Manager.
Participate in the development and delivery of training materials and programs for educational advancement of both internals and clients in
solution areas (Manugistics University).
Support and recommend proper implementation and tuning of solutions based on client’s business needs and rules.
Use problem solving and critical thinking methods to manage high volumes of incoming critical issues across solution certification set.
Regularly promoted and recognized by peers based on high performance in team collaboration and client satisfaction.
Dec 2002 – July 2003
Streamline Account Receivable and Deduction processes for AHOLD accounts, resulting in $240,000 cost-savings.
Research operational ambiguities to ensure correct procedure and clarified process for team members.
Analyze SAP reporting requirements to satisfy account specific demands.
Manage projects related to implementations of demand planning and forecasting solutions.
Uncover transportation issues and leverage management support to gain economies of scale in TL shipments while ensuring timely, accurate data
flow to stakeholders.
Participate in the development and daily management of new SAP processes involving refusals, post invoice corrections, and manually-entered
Develop and maintain AHOLD Account Reference Book to facilitate and streamline future intern training programs.