Peningo Systems, Inc.
Resume of Candidate: PEN49
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Information Systems/Security Manager/SAP Solution Manager Architect/SME with over seventeen years direct experience in the analysis, design,
development, quality assurance, testing, and implementation of large-scale information systems for both private and government clients, along with a
background in SAP Solution Manager (For SAP Altered the current SAP Solution Manger Certification Test), SAP Basis, Sales and Distribution, Materials
Management and Security of over six years of SAP implementation experience across several industries. A key factor in business process reengineering
as well as coordination and overseeing of interfaces and modifications in the SAP environment. Experienced in all phases of the software and systems
delivery life cycle with an in-depth understanding of maintaining and operating database systems. Experienced in implementing information systems
ahead of schedule, considerably increasing productivity. Keen ability to break down technical issues to provide corporate leadership and overall vision
relating to the development, implementation, and support of IT initiatives. Strong motivation, team building, liaison, and leadership abilities allowing
teams in surpassing organization goals. Highly recognized for powerful communication skills and in handling high-pressure situations in a professional
and effective manner.
• SAP WorkFlow/WebFlow
• Systems analysis, integration, lifecycle
• SAP Planning
• SAP Solution Architect
• SAP Solution Manager
• Budget Planning
• Strategic IS/IT planning
• ISO 9000
• Distributed processing
• Total Quality Management (TQM)
• Technical training (all levels)
• Operations and process reengineering
• Cost reduction through technology
• Software Development Life Cycle (SDLC)
• Business disaster recovery
• Project Management
• Customer Relationship Management
• Supply Chain Management
• Client-server technology
ERP Systems: SAP R/3 (4.6A/B/C & WAS 600/610/620/630/640 Basis), NetWeaver,
ERP2004/mySAP ERP (ECC5 & ECC6), Solution Manager Implementation & Operations (Blueprinting,Configuration, Change Management Request (ChaRM),
Business Process & Systems Monitoring,Diagnostics, Service Desk, Maintenance Optimizer & Upgrade), NetWeaver, SAP Enterprise Portals 5.0 & 6.0,
Business One, APO, CRM, (knowledge of SD, MM, CO, FI, HR, PM, QM, KM/KW, & BW)
Database Systems: MS SQL 6.5/7.0/2000/2003, Informix 7.3, SAPDB, MaxDB, Oracle 7.x through 10g, MS Access 95/97/2000/2003, FoxPro, dBase III/VI
Operating Systems: MS Dos 4.0 through 6.22, Windows 95/98/Me/NT/2000/XP, UNIX, Linux, NetWare
Hardware: Everex StepServer DS, IBM AS/400/390/eServers p5 & pSeries, Compaq Proliant 8000/8500, Cisco routers and gateways
Software Applications: MS Office 95/97/2000/XP/2003, MS Project 98/2000/2003, Cognos Impromptu, Cognos PowerHouse, Visio 2000, Mercury WinRunner,
MS Outlook 98/2000/2003, Lotus SmartSuite, WordPerfect Office 2000, ASAP 4.6A and 4.6B, ValueSAP Edition 1 & 2, SAP Reverse Business Engineer
(CLIENT NAME WITHHELD)
SAP Technical Consultant January 2006 to Present
Led client management and technical staffs of large organizations in understanding, designing, and configuring Solution Manager for use with various
SAP systems. Direct planning, implementing, and testing of WAS, Change Management, CRM Interaction Center (WebClient/WinClient), SAP Security,
WorkFlow/WebFlow and Enterprise Portals projects. Review procedures and offer technical solutions to improve productivity. Analyze code and test
programs, communicate with outside vendors to insure proper operation of the various products used, and direct teams of 5 to 45 consultants
throughout all project phases. Serve as subject matter expert for the Solution Manager aspects of projects. Research and analyze data such as customer
design proposal, specifications, and manuals to determine feasibility of design and application. Configure and manage Transport Management System
(TMS). Perform Service Level Management utilizing the ITIL process. Apply OSS Notes.
• Head cross-functional & technical teams in designing and implementing an infrastructure to support SAP projects; key strength in communicating
project goals and maintaining focus on results throughout project life cycle.
• Coordinate technology advisory groups to define service requirements and guide technology implementation across each organization.
• Configure and implement CRM 4.0/5.0 Interaction Center (IC WinClient & IC WebClient).
• Configure and implement SAP Solution Manager Operations to include Service Desk standard, Service Desk IC WebClient, Systems & Business
Processes (CCMS), Maintenance Optimizer, Change Request Management (ChaRM), Diagnostics, EWA, and all aspects of Implementation (Blueprint,
• Install/upgrade Solution Manager Systems on all release levels.
• Conduct performance optimization on SAP systems (Workload Analysis & Distribution).
• Design and configure security roles utilizing SAP Profile Generator (PFCG).
• Design and implement concepts for Systems and Business Processes.
Solution Manager Liaison November 2003 to December 2005
(CLIENT NAME WITHHELD)
Managed blended teams involved in the development and implementation of enterprise resource projects. Provided management consultation and
changed communications strategies. Served in a consulting capacity in a partnership with learning solutions managers, implementation project
leadership, IT managers, programmers, configuration/technical teams, business process personnel, and end-users. Contributed to corporate goals for
business growth and profits by implementing partner strategy for Solution Manager. Coordinated and conducted info sessions for customers, partners
and field organizations on current and future developments of product. Implemented and supported multiple integrated SAP landscapes including
Finance and Logistics, Human Resources, Treasury, Business to Business Procurement, Business Warehouse, Strategic Enterprise Management
Financial Consolidation and Business Planning, Knowledge Management, Workplace and Central User Management. Organized the implementation and
integration of implementation and operations systems utilized by customers to reduce total cost of ownership (TCO). Delivered technical presentations
and demonstrated software solutions at company tradeshows and seminars. Facilitated communication for customer escalations to the development
teams in Germany for resolution of trouble tickets. Handled and approved change requests from development team. Monitored and fixed performance
issues with landscape. Configured user roles for Solution Manager Systems.
• Involved in SAP implementation projects including CRM, SCM, BW, SD, MM, FI, CO and HR modules with multiple deliverables for a number of SAP
clients that included responsibility for all Solution Manager Implementation and Operations (Blueprinting, Configuration, Change Management Request
(ChaRM), Business Process & Systems Monitoring, Diagnostics, Service Desk, Maintenance Optimizer & Upgrade).
Developed first certification program for Solution Manager.
• Worked on the design and delivery of a referenced based training class, management seminar, and facilitation skills workshop.
• Worked with the Compliance Coordinators and SAP Steering Committees at various clients to implement compliant delivery processes and
procedures; Focused on successful project completion goals related to document management; Developed and documented processes and controls for
communications with stakeholders; Organized and coordinated work efforts; Tracked and reported status and progress using Microsoft Project.
• Subject Matter Expert for Americas on all components of SAP Solution Manager 1.0/2.0/3.x/4.0.
Development Manager July 2002 to October 2003
(CLIENT NAME WITHHELD)
Managed third-party software development team supporting customers utilizing implementation software ValueSAP for the SAP product line. Managed
$3.45 million budget. Developed schedules, resource allocation plans, and software test plans for implementation software used by hundreds of
customers. Conducted customer surveys on a regular basis to ensure concerns are being addressed properly and promptly. Established reliable
objectives for current and new products, performed system modeling and predictions, and participated in the development and monitoring of products
field performance. Supervised the maintenance for the programming software, ValueSAP, using Visual Basic and MS SQL. Was responsible for change
and transport management of internal R/3 systems used by the Solution Manager development department.
• Coordinated project communications between English-speaking software engineers and German-speaking technical representatives.
• Implemented Six Sigma concepts that reduced defects reported by 74%. Consistently recognized by upper management and clients for excellent
skills in troubleshooting and problem resolution in high-pressure situations.
Quality Manager June 2000 to June 2002
(CLIENT NAME WITHHELD)
Managed teams of 10 to 30 people from different areas of the business sector. Assisted in managing a ?1.75 million budget for testing. Trained software
test inspectors on quality assurance, information systems, and application software processes. Oversaw quality control from product's initial prototype
run, to final release, to production.
Conducted meetings on ISO 9001 and implemented improvements, of which upper management accepted 12 of 13 suggestions.
Utilized Six Sigma concepts that reduced critical defects by 54%; decreased customer complaints by 31%.
Led a problem solving committee that addressed and resolved issues such as cycle time, cost reductions, and quality.
Directed a team of 14 writers and trainers during development and revision of online documentation for an SAP ASAP/ValueSAP project. Included working
with MIS configuration and support groups to revise intranet file migration procedures, managing training and information transfer, and designing
internal client event to market department as performance support solutions provider.
Bridged a strong understanding/relation between American and German staff; virtually eliminated culture barriers and created a single team.
Director of Information Systems/IS Security Manager March 1998 to May 2000
(CLIENT NAME WITHHELD)
Managed information technology staff of 36 with an annual budget of $3.65 million. Supported four large-size and 16 mid-size branch offices on IS
operations. Developed, implemented, and maintained security policies and procedures. Coordinated the information security efforts of all internal
divisions. Facilitated meetings at all levels and areas of management to set strategic plans, goals, objectives, and corporate metrics for performance
measurement. Identified, documented, and resolved issues with software designed by headquarters. Completed various enhancements on both existing
and new systems, set priorities, analyzed, designed, programmed, tested, installed, and guided specifications for development requests. Identified new
cost-cutting opportunities, designed computer systems to specification, and provided support as well as training to customers on personal computers.
Coordinated the implementation of a $225 million personnel information systems project for the Department of Army project throughout Europe that was
completed 5 months ahead of schedule.
Created and directed a corporate task force to migrate 18 databases into one central database.
Devised and implemented a new system/database administration training program to increase effectiveness and performance of operations.
Personally responsible for successful implementation of 24x7 operations of 468 database servers with no outages.
Improved Customer Satisfaction Survey ratings from base of 1.4 to 4.6 (on a scale of 1 to 5).
Directed project team that developed an internal web site for strength management and statistical reporting.
Chief Information Officer/IS Security Manager January 1994 to February 1998
(CLIENT NAME WITHHELD)
Managed information technology staff of twelve with annual budget of $1.45 million. Provided financial and fiscal planning and equipment inventory for
five mid-size branch offices. Examined information security from a cross-organizational viewpoint including extranets, electronic data interchange (EDI)
trading networks, ad-hoc Internet commerce relationships, and other new business structures. Responsible for defining and implementing the agency
information technology and security plan including long-range strategic goals, organizational structure, staffing needs, hardware and software platforms,
application requirements, policies and procedures, training, and support needs.
Established and staffed seven Information Technology offices in Germany and Italy 4 months ahead of schedule.
Effected a cost avoidance of $325,000 annually in hardware costs; developed a three-tier client/server network and prepared more than 450+ customized
Initiated and produced the first comprehensive company technology strategic and operational plans, including a Y2K impact analysis and
software/applications replacement recommendations.Planned, coordinated, and implemented system migration of Dos 6.0/Win 3.1 to NT (450+ systems)
and from SCO Mail System to MS Exchange.
Personally planned, developed, and implemented automated retention software that increased retention rates by 65%.
Planned and executed the information systems/technology consolidation of two local operations that finished three months ahead of schedule.
SAP Certified Technical Consultant (NW 2004s - Portal, Web AS for MaxDB & MS SQL), Citrix Certified Adminstrator (CCA), IBM Certified Systems Expert
eServer p5 & pSeries Enterprise Technical Support AIX 5L V5.3, MCSE (2000 & 2003), MCSE: Security (2000 & 2003), MCDBA (2000 & 2005), Oracle Database
10g Certified Associate, MCP, Instructor, Systems Analysis, Server Administration, Network Technical Support, Project Management Professional (PMP In
process), Certified Information Systems Security Professional (CISSP)
Numerous professional development seminars and courses completed to include: Effective Teamwork, Software Development Life Cycle, Quality
Management Basics, Validation & Testing, Improvement of Business Process, Microcomputers and Microprocessors, Security Management, Information
Systems Security, Project Management, System Administration for MS SQL Server 7.0, Implementing a Database on MS SQL Server 7.0, Introduction to
UNIX, Computer Maintenance and Repair, Computer Operations and Programming.
ADM100 mySAP Technology Administration
ADM105 Advance System Administration
ADM106 Advance SAP System Monitoring
ADM110 SAP R/3 Enterprise Installation
ADM950 Secure SAP System Management
ADM960 Security in SAP System Environment
ASAP91 SAP Implementation
ASAP92 ASAP Tools in Detail
BC325 Software Logistics
BC400 ABAP Workbench Concepts
BC402 ABAP Programming Techniques
BC410 Transaction Programming
BC430 ABAP Dictionary
BW360 BW Performance and Administration
CA610 Test Workbench and Computer Aided Test Tool
CA940 Authorization Concept 4.6
JA100 Java Start-up Kit
MBC30 4.6 Technical Implementation and Operations Management
NET050 Web Application Development
NET100 Developing Easy Web Transactions
NET170 SAP ITS: Administration
SAP50 SAP R/3 Basis Technology
SAPEP SAP Enterprise Portal Fundamental
SMI310 TTT Implementation Tools
TEP10 SAP EP Configuration and Operation
TSLM10 Solution Manager
USCP60 Business Process Management
USMA30 System Admin with SAP SolMan
USMF50 SAP SolMan Support Desk Functions
USMF55 Change Request Management with SAP Solution Manager
USMI20 Technical Configuration of SolMan
USMP10 SAP Solution Manager Positioning