Peningo Systems,
Inc.
Contact: info@peningo.com
PEN13
Summary:
BMC Patrol Consultant with over 17 years of diverse experience
in Information Technology and computing environments having served in a variety
of roles, including analyst, engineer, application developer, technician, and
management. Has an expertise in BMC
Patrol (5 years), BMC Knowledge Modules configuration & customization (Windows,
Unix, Solaris, Linux, Internet Services, MS Exchange, SQL, Oracle, Sybase), and
BMC Patrol Scripting Language / PSL. Has experience with BMC Professional
Services supporting Patrol and Knowledge Modules project.
Skills and Abilities:
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Operating Systems: Microsoft
Windows (NT/95/2000/XP/2003), Unix (Linux, Solaris, BSD)
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Hardware: HP/Compaq, Dell, Sun,
Cisco Routers and Swi
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Software: Microsoft Office
Applications, Microsoft Project, Exchange, Visio, BMC Patrol, Remedy Action
Request System, Access, SQL Server, Oracle.
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Networking: Routers, Swi
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Internet Services Administration:
Web, FTP, Mail, News, IRC, DHCP, NAT, VPN, Anti-Spam Solution
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Programming and Application Development:
Microsoft Visual Studio, Visual Basic, VBA, PSL (Patrol Scripting Language),
Perl, C, Shell Scripting, HTML, CGI
Professional Experience:
BMC Software (3/99 –
Present)
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As a
Professional Services Software Consultant, performed software implementation at
a variety of customer locations. Worked with customers through the entire
implementation process, including planning, design, test, deployment,
documentation, and health checks of Patrol solutions.
- Led discussions of architectural overviews and planning sessions.
- Presented architectural overviews and knowledge transfer to customer representatives.
- Provided solutions requiring customized coding and application development
- Participated in development of Best Practices and Implementation Methodologies.
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Responsible for implementation
and maintenance of Professional Services Lab Environment, and was the principal
contact and liaison with several organizational groups to coordinate sharing of
lab resources.
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Designed and
built several mobile classroom lab environments to be used by instructors and
consultants to conduct training and proof of concept work at customer
locations.
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Worked closely
with members of various internal departments to assist with information
sharing, process documentation, performance improvement, planning and support.
- Served as an instructor during conferences and training periods. Taught classes and led lab exercises for internal employees.
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Technical
Project Lead on several customer sites at which I was part of a team of
consultants performing an implementation.
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Served in a
mentoring role on several occasions for other consultants.
- Presented with an “Ideas in Action Award” for designing and developing a windows application which is used by consultants and customers throughout the world.
Paranet (Sprint Paranet)
/ Amoco Oil Company (6/96 – 3/99)
- Contracted to Amoco Corporation Information Technology
- Maintained LAN/WAN network hardware at four locations. Responsible for routers, switches, firewalls, FDDI distribution systems.
- Provided internal user support, assisting with all aspects of PC and server issues, application support, troubleshooting and problem resolution.
- Assisted in planning and executing corporate-wide OS migration for Windows 95
- Wrote an updated version of a monitoring system which was in place known as Service Availability Notification System (S.A.N.S.). Code was re-written to provide additional functionality and efficiency. The S.A.N.S. system was used for monitoring network resources across several locations, and provided audible, visual, and alpha-paging notifications in the event of a problem.
- Installed, configured and maintained server hardware and operating systems including BSD, Linux, Solaris, Windows NT, Windows 95 and Novell Netware.
- Installed, configured, and maintained internet server software for Web, News, Mail, and FTP servers.
- Provided third level support to customer help desk, in order to assist in resolving escalated issues from customer support.
- Performed installation, configuration, maintenance, and troubleshooting of internet communications equipment, including routers, switches, modems, CSU/DSU, T1, T3, ISDN, and Frame Relay.
- Responsible for coordinating, ordering, installation, and maintenance of communication circuits.
- Assisted with troubleshooting of network issues, including intrusion detection and prevention.
- Provided installation, troubleshooting and maintenance of company’s internal network and servers.
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Attended training and certification program for Remedy
Action Request System. Implemented Remedy solutions throughout the company for
use by Customer
Certifications and Education:
- Current student pursuing Bachelor of Science in Business / Information Systems
- Microsoft:
o MCSE, Microsoft Certified Systems Engineer, specializing in NT4. (Currently pursuing Windows MCSE 2003 Certification)
o MCP+I, Microsoft Certified Professional – Internet Specialization
- BMC Software:
o BMCS-CE, BMC Software Certified Engineer. Specializing in PATROL Products.
o Patrol Administrator for Windows and Unix
o Patrol Knowledge Module Development
o BMC Software Applied Project Leadership Program
- Managing and Leading Across Organizational Boundaries
- Project Management Fundamentals